Our Proven Path develops leaders and team members to create Unbelievable service experiences. Unleashing Unbelievable drives stellar service performance, earning glowing customer referrals and years of repeat business.
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Create a shared focus on improving customer experience across all departments.
Generate new ideas and actions to solve service problems and add greater value.
Continuously create, deliver, and support the next Unbelievable level of service.
“The effect of the Uplifting Service program has been transformative. Team members take greater pride in what they do, and customer response has never been better.”
“Uplifting Service has changed the way we serve our customers and made a difference across the Group. It has helped us create a new level of service that our customers appreciate and recommend.”
“UP’s approach is accessible, actionable, and leads to results. Now we think about service from the client’s point of view in new and refreshing ways. Innovation is blossoming throughout the team.”
Ron Kaufman reveals the proven path to delivering Unbelievable! service experiences and the keys to building sustainable service cultures.
In this New York Times bestseller, Kaufman highlights the tools and principles you can apply to become distinguished by Uplifting Service.
Explore ChaptersRead our business case for abandoning four of the most commonly held – and incorrect – beliefs about improving customer service. Our experience and point of view were recently published in Harvard Business Review.
Setting service standards is an approach commonly used to create consistent levels of service performance and enhance customer experience. Yet […]
