Achieving Superior Service
To build a strong, sustainable, and superior service culture, the first step is to create a solid foundation of shared understanding, common language, and effective tools. We help you build this foundation with Achieving Superior Service™ (UP! Your Service Course 100).
Achieving Superior Service™ is not a traditional customer service training program with standard scripts and procedures. Rather, this engaging and interactive workshop delivers a powerful educational experience, enabling your team members to create practical action plans that will achieve your service goals.
This workshop has delivered valuable results in every major industry and has been taught in 15 languages around the world. Achieving Superior Service™ should be completed by every leader, manager, and team member who is responsible for providing excellent service to customers or colleagues.
- Understand why service must improve continuously
- Identify service problems at specific points in your service transactions
- Focus on key categories for adding service value for your customers
- Learn to choose and apply the right style of service at the right time
- Inspire personal accountability and create practical action steps
Flexible Delivery. Valuable Results.
Comprised of four short programs, the Achieving Superior Service™ course can be delivered in two days, or in four half-days, to suit your operational needs. With video-based instructional materials ensuring consistent delivery, this course can be effectively taught by your own in-house Change Leaders to achieve greater flexibility and cost savings.
Get Started on the Path
When you are ready to take the next step forward, please contact us to schedule Achieving Superior Service™ and to learn more about certifying your own in-house Change Leaders.
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