Uplifting Service Ranked #1 World’s Top Customer Service Development Program 2020
By Jeff Eilertsen
We are pleased to announce that Uplifting Service: The Proven Path to Unleashing Unbelievable! has been named the World’s Top Customer Service Development Program in 2020 by the GlobalGurus.org. We sincerely thank all Uplifting Service […]
Read More Leading with Service during the COVID-19 Pandemic
By Jeff Eilertsen
As the Coronavirus spreads, it brings new and unique challenges to organizations in every industry in all parts of the world. People are working in a time of tremendous uncertainty and stress. If you’re a […]
Read More Service in a World of Customer Obsession
By Jeff Eilertsen
Customer Experience. Customer Centricity. Customer Obsession. These phrases have become central to the language of business in almost every industry. They mean vigilant, unwavering attention to the customer to determine actions and improvements. For some, […]
Read More Ron Kaufman ranked #1 Customer Service Global Guru 2020
By Mitchel Quek
We are honored and pleased to share our founder, Ron Kaufman, has been awarded the #1 ranking Customer Service Global Guru in 2020, 2019, and 2018. At Uplifting Service, we believe everyone can step UP and TAKE ACTION […]
Read More Service Leadership Workshop with Ron Kaufman and Marshall Goldsmith
By Ron Kaufman
Hello, if you’re watching this video, you probably know me. I’m Ron Kaufman, author, and founder of Uplifting Service. But do you know this man? This gentleman with the distinguished white beard. Well, I won’t […]
Read More How to Create Highly Effective Service Standards
By Jeff Eilertsen
Setting service standards is an approach commonly used to create consistent levels of service performance and enhance customer experience. Yet this practice is often disappointing, and at times even counter-productive. Why? Performance and process standards […]
Read More “Different People Value Different Things” Ron Kaufman on The Four Categories of Value
By Ron Kaufman
Transcript of “Different People Value Different Things”, from a keynote speech by Ron Kaufman for the SWIFT Operational Forum Asia event in Singapore. ~ ~ ~ ~ ~ The action steps you design and take […]
Read More “How Good or Bad is the Service You Provide” by Ron Kaufman
By Ron Kaufman
Transcript of “How Good or Bad is the Service You Provide”, from a keynote speech by Ron Kaufman for the SWIFT Operational Forum Asia event in Singapore. ~ ~ ~ ~ ~ How good or […]
Read More “What is Excellence?” Ron Kaufman on Excellence as Momentum, not a Position
By Ron Kaufman
Transcript of What is Excellence?”, from a keynote speech by Ron Kaufman for the SWIFT Operational Forum Asia event in Singapore. ~ ~ ~ ~ ~ Now, some of you are saying, “Excellence has to […]
Read More Aligning Leadership and Service Performance: Challenge #5 of 5
By Ron Kaufman
Jeff Eilertsen offers service performance insights to address five essential service challenges every organization must successfully address. In this interview with Ron Kaufman, Jeff discusses the fifth challenge, Aligning Leadership and Service Performance. Transcript ~ […]
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