Uplifting Service - Blog

Uplifting Service Ranked #1 World’s Top Customer Service Development Program 2020

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Thank you for your interest! This page is best viewed by Clicking HereThis site is moving soon to RonKaufman.com We are pleased to announce that Uplifting Service: The Proven Path to Unleashing Unbelievable! has been […]

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Leading with Service during the COVID-19 Pandemic

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Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com As the Coronavirus spreads, it brings new and unique challenges to organizations in every industry in […]

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Service in a World of Customer Obsession

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Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com Customer Experience. Customer Centricity. Customer Obsession. These phrases have become central to the language of business […]

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How to Create Highly Effective Service Standards

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Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com Setting service standards is an approach commonly used to create consistent levels of service performance and […]

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Uplifting Customer Service: A Job from the Inside Out

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The immediate assumption when we talk about “improving customer service” is that we refer to the activities of customer-facing team members who directly “serve” our external customers, clients, buyers, suppliers, guests, users, attendees, diners, students, patients, etc.

And in fairness, most service education is indeed intended for those who “face” customers – improving the quality of service for those who pay for our services.

But seeing service improvement as mostly a frontline, customer-facing issue will not foster the development of an uplifting service culture where all employees embrace the goal of constantly adding value for others.

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Creating Customer Journey Maps that Work

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Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com Many organizations are using customer journey mapping to understand and improve the experience of their customers. […]

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Ron Kaufman Named #1 Global Guru in Customer Service

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Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com We are honored and pleased to share that our founder, Ron Kaufman, has been awarded Global […]

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Why Business Leaders Must Attend Service Training

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Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com The most common question we hear when launching service excellence training programs inside large organizations is: […]

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4 Reasons Why Perception (vs. Process) Delivers Service Excellence

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Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com In a previous article, we explored the difference between Perception Points vs. Process Points in Service […]

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Increase productivity and improve customer experience by eliminating “The 8 Wastes of Service”

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Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com “If you always do what you always did,you’ll always get what you always got.”  – Henry […]

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