Uplifting Service - Blog

Customer Service Skills List for a Service Excellence Workforce

By

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com There’s no doubt about it that the working world has shifted. For better or for worse, […]

Read More

Redefining Service for the New World of Work

By

  The nature of work keeps changing. And it’s determining who wins and who loses. Mass production defined work in the 20th century. Jobs became a well-defined set of tasks organized into a scalable working […]

Read More

Building Your Service Culture

By

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com The CEM Telecoms Conference speaks with Jeff Eilertsen, Uplifting Service VP Client Success, to learn how […]

Read More

Service as Competitive Advantage: Creating New Value vs. Sustaining Predictable Results

By

In a competitive global market where products are commoditized and speed of delivery easily matched, quality service is a key differentiator in every industry – including engineering, manufacturing, production, logistics, IT, and more.

Read More

A Powerful (and Simple) Approach to Hiring New Staff Who Make Your Culture Stronger

By

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com A successful service culture requires your people to collaborate with each other internally and exercise the […]

Read More

Can Security Staff Enforce Your Service Excellence Brand?

By

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com Everywhere you look there are more security personnel. This is one reality we share all around […]

Read More

Can Customer Service Be Improved By Closing Your Doors?

By

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com Sometimes being closed is the best service of all. Around the world, businesses are choosing to […]

Read More

How Effective are Your Service Communications? Take Another Look!

By

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com Organizations driving change face a common problem. Internal communications lose momentum over time. While initial launch […]

Read More

Does Service Culture Matter in a Digital World?

By

The focus on ‘going digital’ and ‘digital experiences for customers’ continues to increase at a rapid pace across industries. We often hear that in this age of digitization, “customer service” is becoming less and less important.

In our view, that’s because “customer service” is too often defined as the interactions between our frontline staff and customers.

We define service as “taking action to create value for someone else” – and feel that service is even more important now throughout an organization, because employees across so many levels and functions are involved in creating digital experiences.

Read More

Service Standards and Service Excellence….are Not the Same Thing!

By

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com “Once we set our service standards we’ll start growing.” I overheard this comment between two business […]

Read More

Contact Us

Thank You For Sharing This Page



Share By Email To:

Your Message:

CAPTCHA Image Change image

Enter the CAPTCHA code.

Share with more people?