Uplifting Service - Blog

TheBrandHouse Engaging Service Vision – Uplift Your World. Everyday.

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CLOVIS WONG, CEO THEBRANDHOUSE, MAURITIUS talks about their Engaging Service Vision (ESV) TheBrandHouse is the leading distributor and retailer of home appliances and consumer electronics in Mauritius. They work in a very competitive market and […]

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Small Things are a Big Step Towards Excellence in Service

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Recently, I was visiting a company to demonstrate Uplifting Service and the CEO said to me, “We want to achieve world-class standards in our service. How can your company help us get there?” Caught between […]

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‘Tis the Season to be Giving

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The end of the calendar is a season for celebration and giving of gifts across cultures and religions. Whether we celebrate the season socially, commercially, or spiritually, we understand this is a special time to […]

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How to Get Fast and Effective Results from Your Next Workshop

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Clients want to know, “How quickly can we see results after our employees have completed a workshop?” Leaders want to know when improvements will show up on the job. Everyone is anxious to see positive […]

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Service Staff Orientation Programs: Get the wrong people OFF the bus, and keep the right people ON!

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Are you happy with your current new employee orientation program? Are your new employees truly inspired by the program? (How many of them are still employed with you after just one year?)
I am going to take you on a bus tour called ‘Service Orientation for New Hires’. This is not the same thing as ‘Job Induction for New Hires”. And here’s the difference between the two:
Job induction is giving new employees what they need, to get going on the job. Job induction includes job role and function, HR policies and procedures, company protocols, IT and security passwords, and other important job related details.

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Women in Service to Make Our World a Better Place

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Participants of Daughters of Tomorrow & Uplifting Service workshop “Transforming Lives and Relationships through Service Mindset” According to a new study conducted by researchers at Catalyst and Harvard Business School, companies with more women at […]

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Turn a Complaint into an Opportunity to Increase Customer Loyalty

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When you cannot deliver the service you promised to your customer, what do you do? Let’s face it. We all have days when we disappoint customers for various reasons. It could be a team member […]

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Three Course Leader Challenges (and How to Overcome Them)

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Are you a passionate but frustrated Course Leader? Here’s how to overcome it!

I recently asked a group of experienced UYS Course Leaders two questions:

1. “What is your biggest frustration as a Course Leader in your organization?”, and
2. “What are you going to do about it?”

Each person who answered this question had already facilitated more than 10 workshops for their colleagues.
Here are two of the stated frustrations, and constructive recommendations:

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Mushroom Soup and Service Excellence

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I recently stayed at the Banyan Tree resort in Macau. This was my first time staying with the 5-star Banyan Tree group. All I knew was that the Macau property is a high-rise urban resort in the city with modern living, unlike the other Banyan Tree resorts built with nature-filled living and relaxation. I expected to indulge and be pampered with service excellence – as I would in any other hotel of equal standing.

When I arrived at check-in, the staff member mentioned my name in a tone and style that made me like feel they had been waiting just for me. That felt good, especially after a long flight and drive to reach the destination.

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