Fiji Airways Flies to New Heights with Service Success
By Linda Tan-Spicer
Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com Congratulations to Fiji Airways for being awarded the Skytrax 4-Star rating and for earning the “Best […]
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An Uplifting Story: The “Luggage Boy” and his Zipper Dance
By Linda Tan-Spicer
Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com The SM Store in the Philippines is an exemplary example of the power of building a […]
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How to Engage Your Leadership Team for a Successful Service Culture Transformation
By Linda Tan-Spicer
Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com Many senior leaders assume that service performance improvement only requires a front-line training initiative. This is […]
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How to Close the Service Culture Gap and Capture Your Supporters (Step Three)
By Linda Tan-Spicer
Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com This blog continues from my earlier posts where I offered Step One and Step Two to […]
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How to Close the Gap and Capture Early Majority Supporters
By Linda Tan-Spicer
Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com In my previous blog “Gaining Buy-In for Your Culture Change” I used a smooth bell curve […]
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Gaining Buy-In for Your Culture Change
By Linda Tan-Spicer
Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com How can leaders effectively create a service culture transformation and ensure that all employees not only […]
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Fix Your Perception Points to Improve Customer Experience
By Linda Tan-Spicer
Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com What differentiates you from your competitors? How can you stand out from the crowd? Look into […]
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In the Ocean of Life, a Little Service Means a Lot
By Linda Tan-Spicer
Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com What have you done today to put a smile on someone else face? Have you given […]
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The 4Es to Cultivating a Better Service Mindset
By Linda Tan-Spicer
Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com We often hear leaders say, “We want our people to have a better service mindset.” What […]
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I am stepping UP to service – and happy to be here!
By Linda Tan-Spicer
I am into the second week of my new job and today, I brought to work a book that has greatly influenced me over the past 10 years. The book, Uplifting Service, is about how […]
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