Fiji Airways Flies to New Heights with Service Success
By Linda Tan-Spicer
Thank you for your interest! This page has been moved to RonKaufman.com. Please click the link below to read the blog. Click here Congratulations to Fiji Airways for being awarded the Skytrax 4-Star rating and […]
Read More An Uplifting Story: The “Luggage Boy” and his Zipper Dance
By Linda Tan-Spicer
Thank you for your interest! This page has been moved to RonKaufman.com. Please click the link below to read the blog. Click here The SM Store in the Philippines is an exemplary example of the […]
Read More How to Engage Your Leadership Team for a Successful Service Culture Transformation
By Linda Tan-Spicer
Thank you for your interest! This page has been moved to RonKaufman.com. Please click the link below to read the blog. Click here Many senior leaders assume that service performance improvement only requires a front-line […]
Read More How to Close the Service Culture Gap and Capture Your Supporters (Step Three)
By Linda Tan-Spicer
Thank you for your interest! This page has been moved to RonKaufman.com. Please click the link below to read the blog. Click here This blog continues from my earlier posts where I offered Step One […]
Read More How to Close the Gap and Capture Early Majority Supporters
By Linda Tan-Spicer
Thank you for your interest! This page has been moved to RonKaufman.com. Please click the link below to read the blog. Click here In my previous blog “Gaining Buy-In for Your Culture Change” I used […]
Read More Gaining Buy-In for Your Culture Change
By Linda Tan-Spicer
Thank you for your interest! This page has been moved to RonKaufman.com. Please click the link below to read the blog. Click here How can leaders effectively create a service culture transformation and ensure that […]
Read More Fix Your Perception Points to Improve Customer Experience
By Linda Tan-Spicer
Thank you for your interest! This page has been moved to RonKaufman.com. Please click the link below to read the blog. Click here What differentiates you from your competitors? How can you stand out from […]
Read More In the Ocean of Life, a Little Service Means a Lot
By Linda Tan-Spicer
Thank you for your interest! This page has been moved to RonKaufman.com. Please click the link below to read the blog. Click here What have you done today to put a smile on someone else […]
Read More The 4Es to Cultivating a Better Service Mindset
By Linda Tan-Spicer
Thank you for your interest! This page has been moved to RonKaufman.com. Please click the link below to read the blog. Click here We often hear leaders say, “We want our people to have a […]
Read More I am stepping UP to service – and happy to be here!
By Linda Tan-Spicer
I am into the second week of my new job and today, I brought to work a book that has greatly influenced me over the past 10 years. The book, Uplifting Service, is about how […]
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