Uplifting Service - Blog

Building Internal Service Relationships and Employee Engagement: Challenge #3 of 5

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Jeff Eilertsen offers service performance insights to address five essential service challenges every organization must successfully address. In this interview with Ron Kaufman, Jeff discusses the third challenge, Building Internal Service Relationships and Employee Engagement. […]

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Personal Interview with Ron Kaufman and Rohit Bassi

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A deeply personal “RAW” interview with Ron Kaufman and Rohit Bassi explores the history of Ron’s work and play around the world. Includes stories never before shared on Ron’s family, education, travel, devotion…and love. Meet […]

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Shifting from Service Process to Customer Experience: Challenge #2 of 5

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Jeff Eilertsen offers service performance insights to address five essential service challenges every organization must successfully address. In this interview with Ron Kaufman, Jeff discusses the second challenge, Shifting from Service Process to Customer Experience. […]

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Top Take-Aways from 2019 Salesforce State of Service

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Salesforce is the fast-growing, always changing, cloud based platform that started as a CRM and today includes Commerce Cloud, Sales Cloud, Service Cloud, Data Cloud, Marketing Cloud, Community Cloud, Analytics Cloud, App Cloud, and through […]

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Gathering the World inside JEWEL at Changi Airport, Singapore

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Inside one of the new wonders of the world, JEWEL at Changi Airport in Singapore. A cascade of water pours down 40 meters from roof to basement, creating the world’s largest indoor waterfall. Please share […]

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Questions & Answers on The Future of Service Excellence

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The largest English language news service in Romania posed these insightful and provocative questions. In this video, Ron Kaufman answers them all! 1. How do you see the future of customer service in those industries […]

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R.I.P. Tony Buzan, Memorial Appreciation

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R.I.P Tony Buzan, 1946–2019. Creator of the MindMapping Technique, founder of World Memory Championship, author of 80 books, educator, innovator, good friend. Thank you for all your uplifting service and contributions to humanity. Rest in […]

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Setting Effective Service Standards: Challenge #1 of 5

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Enjoy this interview with Jeff Eilertsen who leads the Client Success team at Uplifting Service with 25 years’ experience improving service and leadership in organizations around the world. As a consultant, keynote speaker and global […]

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Adding Service Value at Salesforce World Tour in Sydney, Australia (video compilation)

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Join me for an intense and uplifting day in Australia, packed with insights and innovations about technology, learning, and careers transformation to make service and society better. You can get all the details online, but let me tell […]

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Heading to Sydney for the Salesforce World Tour 2019

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I am traveling soon to Sydney Australia for the Salesforce World Tour 2019.  This day is packed with insights and innovations about technology, learning, and careers transformation to make service and society better. You can get all the […]

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