UP! Your Service is now “UPLIFTING SERVICE”
By Ron Kaufman
UP! Your Service – The brand that has been known and loved around the world is growing up. We are now becoming ‘Uplifting Service’. Here’s why we’re making this simple but very important change. We […]
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UPLIFTING SERVICE nominated for “Best Customer Service Development Program”
By Ron Kaufman
For decades, we’ve been serving leaders and organizations all over the world helping them to Unleash Unbelievable! This program is now delivered in person, online, with ‘Train-The-Trainer’ support, is easily customized, and has been translated […]
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Five Best Practices for Creating Unbelievable Customer Experiences (eBook: 13 pages, free download)
By Ron Kaufman
Your customers—whether B2B, B2C, or partners within your organization—have always been your focus. You create processes to make their experience smoother. You listen to their feedback about your product or service so you can better […]
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Thanks for your support as #1 Global Customer Service Guru
By Ron Kaufman
THANK YOU for allowing me to serve you and so many others around the world with the spirit of Uplifting Service! I’ve been nominated for “Global Top Gurus 2020” and appreciate your vote of support. […]
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Introducing our new online training and certification platform – The Uplifting Service Platform
By Ron Kaufman
Over the last three decades, we’ve worked with teams all over the world to create a culture of uplifting service across their organizations. That takes time…and reaps huge, positive results for everyone involved. But sometimes […]
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Building Internal Service Relationships and Employee Engagement: Challenge #3 of 5
By Ron Kaufman
Jeff Eilertsen offers service performance insights to address five essential service challenges every organization must successfully address. In this interview with Ron Kaufman, Jeff discusses the third challenge, Building Internal Service Relationships and Employee Engagement. […]
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Personal Interview with Ron Kaufman and Rohit Bassi
By Ron Kaufman
A deeply personal “RAW” interview with Ron Kaufman and Rohit Bassi explores the history of Ron’s work and play around the world. Includes stories never before shared on Ron’s family, education, travel, devotion…and love. Meet […]
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Shifting from Service Process to Customer Experience: Challenge #2 of 5
By Ron Kaufman
Jeff Eilertsen offers service performance insights to address five essential service challenges every organization must successfully address. In this interview with Ron Kaufman, Jeff discusses the second challenge, Shifting from Service Process to Customer Experience. […]
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Top Take-Aways from 2019 Salesforce State of Service
By Ron Kaufman
Salesforce is the fast-growing, always changing, cloud based platform that started as a CRM and today includes Commerce Cloud, Sales Cloud, Service Cloud, Data Cloud, Marketing Cloud, Community Cloud, Analytics Cloud, App Cloud, and through […]
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Gathering the World inside JEWEL at Changi Airport, Singapore
By Ron Kaufman
Inside one of the new wonders of the world, JEWEL at Changi Airport in Singapore. A cascade of water pours down 40 meters from roof to basement, creating the world’s largest indoor waterfall. Please share […]
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