Uplifting Service - Blog

“How Good or Bad is the Service You Provide” by Ron Kaufman

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Transcript of “How Good or Bad is the Service You Provide”, from a keynote speech by Ron Kaufman for the SWIFT Operational Forum Asia event in Singapore. ~ ~ ~ ~ ~ How good or […]

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“What is Excellence?” Ron Kaufman on Excellence as Momentum, not a Position

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Transcript of What is Excellence?”, from a keynote speech by Ron Kaufman for the SWIFT Operational Forum Asia event in Singapore. ~ ~ ~ ~ ~ Now, some of you are saying, “Excellence has to […]

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Aligning Leadership and Service Performance: Challenge #5 of 5

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Jeff Eilertsen offers service performance insights to address five essential service challenges every organization must successfully address. In this interview with Ron Kaufman, Jeff discusses the fifth challenge, Aligning Leadership and Service Performance. These are […]

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Turning Customer Complaints to Customer Loyalty: Challenge #4 of 5

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Jeff Eilertsen offers service performance insights to address five essential service challenges every organization must successfully address. In this interview with Ron Kaufman, Jeff discusses the fourth challenge, Turning Customer Complaints to Customer Loyalty. These […]

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SWIFT in Singapore: “What is Service?”

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Transcript of “What is Service?”, from a keynote speech by Ron Kaufman for the SWIFT Operational Forum Asia event in Singapore. We are in The Financial Services Industry. All of your organizations, your businesses, you […]

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UP! Your Service is now “UPLIFTING SERVICE”

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UP! Your Service – The brand that has been known and loved around the world is growing up. We are now becoming ‘Uplifting Service’. Here’s why we’re making this simple but very important change. We […]

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UPLIFTING SERVICE nominated for “Best Customer Service Development Program”

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For decades, we’ve been serving leaders and organizations all over the world helping them to Unleash Unbelievable! This program is now delivered in person, online, with ‘Train-The-Trainer’ support, is easily customized, and has been translated […]

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Five Best Practices for Creating Unbelievable Customer Experiences (eBook: 13 pages, free download)

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Your customers—whether B2B, B2C, or partners within your organization—have always been your focus. You create processes to make their experience smoother. You listen to their feedback about your product or service so you can better […]

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Thanks for your support as #1 Global Customer Service Guru

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THANK YOU for allowing me to serve you and so many others around the world with the spirit of Uplifting Service! I’ve been nominated for “Global Top Gurus 2020” and appreciate your vote of support. […]

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Introducing our new online training and certification platform – The Uplifting Service Platform

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Over the last three decades, we’ve worked with teams all over the world to create a culture of uplifting service across their organizations. That takes time…and reaps huge, positive results for everyone involved. But sometimes […]

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