Building Internal Service Relationships and Employee Engagement: Challenge #3 of 5
By Ron Kaufman
Jeff Eilertsen offers service performance insights to address five essential service challenges every organization must successfully address. In this interview with Ron Kaufman, Jeff discusses the third challenge, Building Internal Service Relationships and Employee Engagement.
These are the links to watch Challenges 1, and 2:
Challenge 1: Setting Effective Service Standards
Challenge 2: Shifting from Service Process to Customer Experience
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