Uplifting Service - Blog

Fiji Airways Flies to New Heights with Service Success

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Congratulations to Fiji Airways for being awarded the Skytrax 4-Star rating and for earning the “Best Airline Staff in Australia Pacific” commendation! We are delighted to share these milestones achieved by Fiji Airways with our […]

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Top Take-Aways from 2019 Salesforce State of Service

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Salesforce is the fast-growing, always changing, cloud based platform that started as a CRM and today includes Commerce Cloud, Sales Cloud, Service Cloud, Data Cloud, Marketing Cloud, Community Cloud, Analytics Cloud, App Cloud, and through […]

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Gathering the World inside JEWEL at Changi Airport, Singapore

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Inside one of the new wonders of the world, JEWEL at Changi Airport in Singapore. A cascade of water pours down 40 meters from roof to basement, creating the world’s largest indoor waterfall. Please share […]

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An Uplifting Story: The “Luggage Boy” and his Zipper Dance

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The SM Store in the Philippines is an exemplary example of the power of building a Common Service Language throughout an organization. A strong Common Service Language has the potential to uplift the spirit of […]

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Adding Service Value at Salesforce World Tour in Sydney, Australia (video compilation)

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Join me for an intense and uplifting day in Australia, packed with insights and innovations about technology, learning, and careers transformation to make service and society better. You can get all the details online, but let me tell […]

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Heading to Sydney for the Salesforce World Tour 2019

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I am traveling soon to Sydney Australia for the Salesforce World Tour 2019.  This day is packed with insights and innovations about technology, learning, and careers transformation to make service and society better. You can get all the […]

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Making Melbourne a Better City by Connecting People with “The Government You Can Touch”

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The City of Melbourne, Australia is ranked as one of the most liveable in the world. This award-winning lifestyle is fueled by a delightful blend of friendly people, global culture, and amazing food and coffee. […]

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Fascinating interview on future of humanity and technology with Ron Kaufman in Goa, India

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This interview in Goa, India illuminates the positive future that is emerging for our work and in our lives. Please post your comments here.

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Flying is the Business of Freedom

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Please post your comments here. Flying is the business of freedom. I’m in Geneva today, speaking with 200+ global team members in the IATA Management Meeting. We are focusing on improving service worldwide with airlines, […]

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The Growing Value of Ethical Values at Salesforce

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Please post your comments here. I was recently a guest at Dreamforce, the annual gathering of Salesforce customers, partners, and employees in San Francisco. It’s what they call their “Ohana”, a Hawaiian term for extended […]

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