Turning Customer Complaints to Customer Loyalty: Challenge #4 of 5


Jeff Eilertsen offers service performance insights to address five essential service challenges every organization must successfully address. In this interview with Ron Kaufman, Jeff discusses the fourth challenge, Turning Customer Complaints to Customer Loyalty.

These are the links to watch Challenges 1, 2, 3 and 5:
Challenge 1: Setting Effective Service Standards
Challenge 2: Shifting from Service Process to Customer Experience
Challenge 3: Building Internal Service Relationships and Employee Engagement
Challenge 5: Aligning Leadership and Service Performance

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Categories: Service Communications Service Culture Service Improvement Process Service Recovery & Guarantees
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