Uplifting Service - Blog

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com Jeff Eilertsen offers service performance insights to address five essential service challenges every organization must successfully […]

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com Join me at the Service Council 2018 Smarter Services Symposium in Chicago on September 17, 18, […]

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com Enjoy this wide ranging interview with hospitality legend and pioneer LUX* CEO Paul Jones. Paul began his […]

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com CLOVIS WONG, CEO THEBRANDHOUSE, MAURITIUS talks about their Engaging Service Vision (ESV) TheBrandHouse is the leading […]

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com “Is smiling a good KPI?” The Chief Strategy Officer of a leading bank leaned forward, lowered […]

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com Disconnects can easily occur across departments, and between levels in a large organization. For example, managers […]

When you are planning something big, important, better, or new, it helps to create a vision that is clear, bold, and powerful. In one word: engaging. Here are more examples of Engaging Service Visions from our clients around the world.

An Engaging Service Vision energizes everyone to focus and fulfill a powerful promise of service. A boring service vision puts people to sleep. An Engaging Service Vision wakes people up, turns people on, and poses a possibility that each team member can understand, embrace, and strive to achieve.

Your service vision should be unique and powerful. Customers should hear it and say, “Yes! This is who you are.” Employees should read it and say, “Yes! This is who we want to be.”

Organizations often have written statements declaring their commitment to superior service. While the intentions are good, many of these statements are not distinctive, motivating or clear.

Here are 3 guidelines you should consider when crafting your service vision:

Profitable every year since the beginning, Singapore
Airlines (SIA) frequently wins international awards for
top customer service and in-flight quality. Here’s how they do it.