Uplifting Service - Blog

Aligning Leadership and Service Performance: Challenge #5 of 5

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Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com Jeff Eilertsen offers service performance insights to address five essential service challenges every organization must successfully […]

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Join Ron Kaufman at Service Council’s 2018 “Smarter Services Symposium” in Chicago

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Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com Join me at the Service Council 2018 Smarter Services Symposium in Chicago on September 17, 18, […]

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LUX* CEO Paul Jones in Heart to Heart Interview with Ron Kaufman

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Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com Enjoy this wide ranging interview with hospitality legend and pioneer LUX* CEO Paul Jones. Paul began his […]

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TheBrandHouse Engaging Service Vision – Uplift Your World. Everyday.

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Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com CLOVIS WONG, CEO THEBRANDHOUSE, MAURITIUS talks about their Engaging Service Vision (ESV) TheBrandHouse is the leading […]

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Is Smiling a Good KPI?

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Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com “Is smiling a good KPI?” The Chief Strategy Officer of a leading bank leaned forward, lowered […]

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Promote a Service Vision and a Common Language to Eliminate Culture Roadblocks

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Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com Disconnects can easily occur across departments, and between levels in a large organization. For example, managers […]

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Your Service Vision Has Got To Be ENGAGING! (Part Two)

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When you are planning something big, important, better, or new, it helps to create a vision that is clear, bold, and powerful. In one word: engaging. Here are more examples of Engaging Service Visions from our clients around the world.

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Your Service Vision Has Got To Be ENGAGING! (Part One)

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An Engaging Service Vision energizes everyone to focus and fulfill a powerful promise of service. A boring service vision puts people to sleep. An Engaging Service Vision wakes people up, turns people on, and poses a possibility that each team member can understand, embrace, and strive to achieve.

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How to craft a unique and powerful service vision

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Your service vision should be unique and powerful. Customers should hear it and say, “Yes! This is who you are.” Employees should read it and say, “Yes! This is who we want to be.”

Organizations often have written statements declaring their commitment to superior service. While the intentions are good, many of these statements are not distinctive, motivating or clear.

Here are 3 guidelines you should consider when crafting your service vision:

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How Does Singapore Airlines Fly So High?

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Profitable every year since the beginning, Singapore
Airlines (SIA) frequently wins international awards for
top customer service and in-flight quality. Here’s how they do it.

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