Top 5 Provocative Posts from 2015
By Ron Kaufman
Enjoy this selection of “Top 5” thought provoking posts.
Read, reflect, write a comment, and share these ideas with others.
Happy New Year everyone!
Service Standards and Service Excellence….are Not the Same Thing!
by Jeff Eilertsen
Measure the Leading Indicators of a Stronger Service Culture
by Ron Kaufman
Which post is your favorite? What are your thoughts and comments?
We look forward to hearing from you!
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