Service Culture Assessment: “Do You Have an Uplifting Service Culture?”
By Ron Kaufman
Do you want to:
1. Dramatically improve service performance to customers and between colleagues?
2. Differentiate from your competition based on the quality of your service?
3. Get immediate service results, build a stronger service culture, and make them both enduring?
If you answered ‘Yes’ to any of these questions, this assessment will help you identify where your culture is today and help align your team for where you want to go.
These questions are designed to produce insights and new actions. You will discover weaknesses you can work on now, and strengths you can leverage.
Next Post: The 4-Star Turnaround: How a Struggling Island Airline Revolutionized Service—and the Lessons YOU Can Learn From Its Story
Previous Post: Six Service Recovery Secrets to Help You Bounce Back Higher