On-Demand Webinar: Lessons for HR in Building a Service Excellence Culture


What is HR’s role in creating a strong and sustainable service culture?

In this fast-paced webinar, Ron Kaufman answers these 7 questions many more from the global audience.

  1. What is a service excellence culture? And why is it important in the organization’s context?
  2. There’s a growing emphasis on treating employees as customers within the HR function. What can HR professionals learn from research on customer service excellence?
  3. Based on your interactions and studies in the business community, what is the one thing that employers get wrong about a service culture?
  4. Getting all stakeholders onboard and driving cultural change is a difficult exercise. How should HR professionals address this challenge?
  5. Launching transformative initiatives is one step close to bringing change, but sustaining them is the more difficult exercise. What are your tips for sustaining a culture of service excellence?
  6. How can you get the senior leadership to play an active role in driving the initiative?
  7. What are some of the most compelling examples that you can share on the topic?

Watch now! If you have more questions to ask, send to Contact@UpliftingService.com

Categories: Industry Updates Service Culture Service Leadership
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