Uplifting Service - Blog

Introducing our new online training and certification platform – The Uplifting Service Platform

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Over the last three decades, we’ve worked with teams all over the world to create a culture of uplifting service across their organizations. That takes time…and reaps huge, positive results for everyone involved. But sometimes […]

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Building Internal Service Relationships and Employee Engagement: Challenge #3 of 5

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Jeff Eilertsen offers service performance insights to address five essential service challenges every organization must successfully address. In this interview with Ron Kaufman, Jeff discusses the third challenge, Building Internal Service Relationships and Employee Engagement. […]

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Fiji Airways Flies to New Heights with Service Success

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Congratulations to Fiji Airways for being awarded the Skytrax 4-Star rating and for earning the “Best Airline Staff in Australia Pacific” commendation! We are delighted to share these milestones achieved by Fiji Airways with our […]

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Personal Interview with Ron Kaufman and Rohit Bassi

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A deeply personal “RAW” interview with Ron Kaufman and Rohit Bassi explores the history of Ron’s work and play around the world. Includes stories never before shared on Ron’s family, education, travel, devotion…and love. Meet […]

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Shifting from Service Process to Customer Experience: Challenge #2 of 5

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Jeff Eilertsen offers service performance insights to address five essential service challenges every organization must successfully address. In this interview with Ron Kaufman, Jeff discusses the second challenge, Shifting from Service Process to Customer Experience. […]

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Top Take-Aways from 2019 Salesforce State of Service

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Salesforce is the fast-growing, always changing, cloud based platform that started as a CRM and today includes Commerce Cloud, Sales Cloud, Service Cloud, Data Cloud, Marketing Cloud, Community Cloud, Analytics Cloud, App Cloud, and through […]

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Gathering the World inside JEWEL at Changi Airport, Singapore

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Inside one of the new wonders of the world, JEWEL at Changi Airport in Singapore. A cascade of water pours down 40 meters from roof to basement, creating the world’s largest indoor waterfall. Please share […]

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Questions & Answers on The Future of Service Excellence

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The largest English language news service in Romania posed these insightful and provocative questions. In this video, Ron Kaufman answers them all! 1. How do you see the future of customer service in those industries […]

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R.I.P. Tony Buzan, Memorial Appreciation

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R.I.P Tony Buzan, 1946–2019. Creator of the MindMapping Technique, founder of World Memory Championship, author of 80 books, educator, innovator, good friend. Thank you for all your uplifting service and contributions to humanity. Rest in […]

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Different people value different things (gasp!)

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Heard on the Streets with Sean Brown During 2018, I heard several service issues repeated in organizations across the United States, Canada, and Latin America. One common and concerning issue is differing service attitudes and […]

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