Uplifting Service - Blog

Shifting from Service Process to Customer Experience: Challenge #2 of 5

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Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com Jeff Eilertsen offers service performance insights to address five essential service challenges every organization must successfully […]

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Top Take-Aways from 2019 Salesforce State of Service

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Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com Salesforce is the fast-growing, always changing, cloud based platform that started as a CRM and today […]

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Gathering the World inside JEWEL at Changi Airport, Singapore

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Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com Inside one of the new wonders of the world, JEWEL at Changi Airport in Singapore. A […]

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Questions & Answers on The Future of Service Excellence

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Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com The largest English language news service in Romania posed these insightful and provocative questions. In this […]

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R.I.P. Tony Buzan, Memorial Appreciation

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Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com R.I.P Tony Buzan, 1946–2019. Creator of the MindMapping Technique, founder of World Memory Championship, author of […]

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Different people value different things (gasp!)

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Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com Heard on the Streets with Sean Brown During 2018, I heard several service issues repeated in […]

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Uplifting Customer Service: A Job from the Inside Out

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The immediate assumption when we talk about “improving customer service” is that we refer to the activities of customer-facing team members who directly “serve” our external customers, clients, buyers, suppliers, guests, users, attendees, diners, students, patients, etc.

And in fairness, most service education is indeed intended for those who “face” customers – improving the quality of service for those who pay for our services.

But seeing service improvement as mostly a frontline, customer-facing issue will not foster the development of an uplifting service culture where all employees embrace the goal of constantly adding value for others.

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Setting Effective Service Standards: Challenge #1 of 5

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Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com Enjoy this interview with Jeff Eilertsen who leads the Client Success team at Uplifting Service with […]

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An Uplifting Story: The “Luggage Boy” and his Zipper Dance

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Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com The SM Store in the Philippines is an exemplary example of the power of building a […]

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Adding Service Value at Salesforce World Tour in Sydney, Australia (video compilation)

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Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com Join me for an intense and uplifting day in Australia, packed with insights and innovations about […]

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