Turning Customer Complaints to Customer Loyalty: Challenge #4 of 5
By Ron Kaufman
Thank you for your interest! This page has been moved to RonKaufman.com. Please click the link below to read the blog. Click here Jeff Eilertsen offers service performance insights to address five essential service challenges […]
Read More SWIFT in Singapore: “What is Service?”
By Ron Kaufman
Thank you for your interest! This page has been moved to RonKaufman.com. Please click the link below to read the blog. Click here Transcript of “What is Service?”, from a keynote speech by Ron Kaufman […]
Read More Creating Customer Journey Maps that Work
By Jeff Eilertsen
Thank you for your interest! This page has been moved to RonKaufman.com. Please click the link below to read the blog. Click here Many organizations are using customer journey mapping to understand and improve the […]
Read More When should you spend more on service experience than on marketing your brand?
By Ron Kaufman
Thank you for your interest! This page has been moved to RonKaufman.com. Please click the link below to read the blog. Click here When you are creating brand awareness, invest in marketing. But remember that […]
Read More When should you share the possibility of bad news?
By Ron Kaufman
We see this all the time. A company knows they have a problem, they can see the problem, they know the problem will affect the customer, but don’t tell the customer until the very last […]
Read More Can Security Staff Enforce Your Service Excellence Brand?
By Jeff Eilertsen
Everywhere you look there are more security personnel. This is one reality we share all around the world. In airports, hotels, shopping malls, schools, corporations and public spaces, we see an increasing number of security […]
Read More How Effective are Your Service Communications? Take Another Look!
By Jeff Eilertsen
Thank you for your interest! This page has been moved to RonKaufman.com. Please click the link below to read the blog. Click here Organizations driving change face a common problem. Internal communications lose momentum over […]
Read More Top 5 Provocative Posts from 2015
By Ron Kaufman
Enjoy this selection of “Top 5” thought provoking posts. Read, reflect, write a comment, and share these ideas with others. Happy New Year everyone! How to Increase Productivity and Improve Service Simultaneously by Ron Kaufman […]
Read More How to Leverage Every Meeting to Build an Uplifting Service Culture
By Jeff Eilertsen
Steris provides sterilizers, sterile processing equipment, operating room surgical equipment, emergency room equipment and other medical device sterilization equipment. As a manufacturer with technicians working onsite in health care facilities, safety is a critical factor […]
Read More Believe in Good: A Heartwarming Commercial from Thai Life Insurance (worth watching)
By Ron Kaufman
Every once in a while a commercial company expresses the essence of our humanity – not only the desire to succeed, but also to be deeply fulfilled in our achievements. This commercial from Thai Life […]
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