Uplifting Service - Blog

Turning Customer Complaints to Customer Loyalty: Challenge #4 of 5

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Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com Jeff Eilertsen offers service performance insights to address five essential service challenges every organization must successfully […]

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SWIFT in Singapore: “What is Service?”

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Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com Transcript of “What is Service?”, from a keynote speech by Ron Kaufman for the SWIFT Operational […]

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Creating Customer Journey Maps that Work

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Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com Many organizations are using customer journey mapping to understand and improve the experience of their customers. […]

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When should you spend more on service experience than on marketing your brand?

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Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com When you are creating brand awareness, invest in marketing. But remember that the service promises you […]

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When should you share the possibility of bad news?

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Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com We see this all the time. A company knows they have a problem, they can see […]

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Can Security Staff Enforce Your Service Excellence Brand?

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Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com Everywhere you look there are more security personnel. This is one reality we share all around […]

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How Effective are Your Service Communications? Take Another Look!

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Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com Organizations driving change face a common problem. Internal communications lose momentum over time. While initial launch […]

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Top 5 Provocative Posts from 2015

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Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com Enjoy this selection of “Top 5” thought provoking posts. Read, reflect, write a comment, and share […]

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How to Leverage Every Meeting to Build an Uplifting Service Culture

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Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com Steris provides sterilizers, sterile processing equipment, operating room surgical equipment, emergency room equipment and other medical […]

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Believe in Good: A Heartwarming Commercial from Thai Life Insurance (worth watching)

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Every once in a while a commercial company expresses the essence of our humanity – not only the desire to succeed, but also to be deeply fulfilled in our achievements. This commercial from Thai Life […]

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