Join Ron Kaufman at Service Council’s 2018 “Smarter Services Symposium” in Chicago


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Join me at the Service Council 2018 Smarter Services Symposium in Chicago on September 17, 18, 19, 2018.

This Symposium is a gathering of the world’s leading customer service, customer experience, and customer loyalty professionals. The event is packed with insightful keynote speeches, deep-dive breakout workshops, wide ranging panel discussions.

And this year includes a special “fireside chat” with CEO of one of the world’s hottest hospitality brands, LUX* Resorts. CEO Paul Jones has been featured in Harvard Business Review and will share his insights on how your “Brand Promise” can be embedded, enabled, and encouraged in every team member, in every department, every day.

The Symposium involves more than 200 leaders, directors, and c-suite professionals from over 100 leading organizations, including Abbott Diagnostics, Becton Dickinson, The Chicago Cubs, Comfort Systems, Cummins, Dassault, Dell, Farmers Insurance, Hitachi, Hewlett-Packard, Ingersoll-Rand, KONE Elevators, La-Z-Boy, Lexmark, Philips Healthcare, Pitney-Bowes, Roche Diagnostics, Schneider Electric, Scientific Games, Siemens, STERIS, ThyssenKrupp, Trane, Winnebago, and Xerox.

Imagine what happens when you bring this combination of talent, experience, and ideas together in this one location. Imagine the value created by these high-level people and organizations coming together to learn, share, and create the future of Smarter Service.

I will be at this event as the Master of Ceremonies and opening keynote speaker. This is a tremendous responsibility, and a privilege, because the event theme is not just about improving efficiency or increasing profitability.

The theme of the 2018 Service Council Smarter Services Symposium is “Service is Humanity”.

Which is really what service is all about. Working together, living together, and growing together. Growing as people, as organizations, and as human beings at time in life when all of us need all of us to take good care – take better care – of each other.

To learn more, visit

I look forward to seeing you there.

Categories: Company Updates Engaging Service Vision Service Innovation Service Measures and Metrics
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