Service in a World of Customer Obsession
By Jeff Eilertsen
Customer Experience. Customer Centricity. Customer Obsession. These phrases have become central to the language of business in almost every industry. They mean vigilant, unwavering attention to the customer to determine actions and improvements. For some, […]
Read More Ron Kaufman ranked #1 Customer Service Global Guru 2020
By Mitchel Quek
We are honored and pleased to share our founder, Ron Kaufman, has been awarded the #1 ranking Customer Service Global Guru in 2020, 2019, and 2018. At Uplifting Service, we believe everyone can step UP and TAKE ACTION […]
Read More Service Leadership Workshop with Ron Kaufman and Marshall Goldsmith
By Ron Kaufman
Hello, if you’re watching this video, you probably know me. I’m Ron Kaufman, author, and founder of Uplifting Service. But do you know this man? This gentleman with the distinguished white beard. Well, I won’t […]
Read More “What is Excellence?” Ron Kaufman on Excellence as Momentum, not a Position
By Ron Kaufman
Transcript of What is Excellence?”, from a keynote speech by Ron Kaufman for the SWIFT Operational Forum Asia event in Singapore. ~ ~ ~ ~ ~ Now, some of you are saying, “Excellence has to […]
Read More Aligning Leadership and Service Performance: Challenge #5 of 5
By Ron Kaufman
Jeff Eilertsen offers service performance insights to address five essential service challenges every organization must successfully address. In this interview with Ron Kaufman, Jeff discusses the fifth challenge, Aligning Leadership and Service Performance. Transcript ~ […]
Read More Turning Customer Complaints to Customer Loyalty: Challenge #4 of 5
By Ron Kaufman
Jeff Eilertsen offers service performance insights to address five essential service challenges every organization must successfully address. In this interview with Ron Kaufman, Jeff discusses the fourth challenge, Turning Customer Complaints to Customer Loyalty. Transcript […]
Read More UP! Your Service is now “UPLIFTING SERVICE”
By Ron Kaufman
UP! Your Service – The brand that has been known and loved around the world is growing up. We are now becoming ‘Uplifting Service’. Here’s why we’re making this simple but very important change. We […]
Read More Five Best Practices for Creating Unbelievable Customer Experiences (eBook: 13 pages, free download)
By Ron Kaufman
Your customers—whether B2B, B2C, or partners within your organization—have always been your focus. You create processes to make their experience smoother. You listen to their feedback about your product or service so you can better […]
Read More Building Internal Service Relationships and Employee Engagement: Challenge #3 of 5
By Ron Kaufman
Jeff Eilertsen offers service performance insights to address five essential service challenges every organization must successfully address. In this interview with Ron Kaufman, Jeff discusses the third challenge, Building Internal Service Relationships and Employee Engagement. […]
Read More Shifting from Service Process to Customer Experience: Challenge #2 of 5
By Ron Kaufman
Jeff Eilertsen offers service performance insights to address five essential service challenges every organization must successfully address. In this interview with Ron Kaufman, Jeff discusses the second challenge, Shifting from Service Process to Customer Experience. […]
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