Uplifting Service - Blog

What Action Should I Take to Create More Value?

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Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com Service is taking action to create value for someone else. So which action should you take? […]

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Which matters most? Consistency of Service Delivery, or Consistency of Service Experience?

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Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com We often hear leaders say they want their companies to provide consistency in service delivery. Everyone […]

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4 Reasons Why Perception (vs. Process) Delivers Service Excellence

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Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com In a previous article, we explored the difference between Perception Points vs. Process Points in Service […]

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Increase productivity and improve customer experience by eliminating “The 8 Wastes of Service”

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Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com “If you always do what you always did,you’ll always get what you always got.”  – Henry […]

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Are you building powerful partnerships where you work?

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Each time you explore, agree, deliver and assure, the possibility for trust grows between you and the other party. In fact, this may be the only way human beings can build trust with one another.

1. EXPLORE: Find out what is important to the other person.
2. AGREE: Make a promise to do something on their behalf.
3. DELIVER: Do what you promised.
4. ASSURE: Check and make sure they are satisfied.

Are you building powerful partnerships where you work?

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Fix Your Perception Points to Improve Customer Experience

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Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com What differentiates you from your competitors? How can you stand out from the crowd? Look into […]

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How to Get Fast and Effective Results from Your Next Workshop

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Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com Clients want to know, “How quickly can we see results after our employees have completed a […]

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Service Standards and Service Excellence….are Not the Same Thing!

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Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com “Once we set our service standards we’ll start growing.” I overheard this comment between two business […]

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How to Increase Productivity and Improve Service Simultaneously (and Easily)

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Many people think of improving service and improving productivity as diametrically opposing objectives. Increasing productivity means doing more with less, which means reducing service levels. Meanwhile, upgrading service means doing more than before, which causes productivity declines.

These views may be common sense, but they are also incorrect. Improving service and productivity go hand in hand and are easy to accomplish when you have the right understanding of what service really means.

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9 Quick Questions to Improve Your Internal Service

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Here are 9 quick questions to ask to improve the internal service you provide. These questions are so effective you can use them today and see valuable results tomorrow. In a world filled with online surveys and lengthy questionnaires, this simple questioning process can produce both great ideas and motivate employees in less than 30 minutes.

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