Uplifting Service - Blog

Leading with Service during the COVID-19 Pandemic

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Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com As the Coronavirus spreads, it brings new and unique challenges to organizations in every industry in […]

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7 Top Trends from 2018 Smarter Services Symposium

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Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com Service Council’s 2018 Smarter Services Symposium was held in Chicago with 250 delegates representing 100+ service […]

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Join Ron Kaufman at Dreamforce 2018 in San Francisco

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Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com Dreamforce is an annual user conference hosted by Salesforce in San Francisco, bringing together thought leaders, […]

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Join Ron Kaufman at Service Council’s 2018 “Smarter Services Symposium” in Chicago

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Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com Join me at the Service Council 2018 Smarter Services Symposium in Chicago on September 17, 18, […]

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Innovation and Process: What Football Teaches Us About Customer Experience

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A friend of mine, the Head of a Middle School, wrote the following as part of his weekly letter to parents. He is working hard to balance change and innovation demanded by modern times with the tradition and process long revered in student education. His message also rings true for service innovation in business and government organizations:

“When Brazil defeated Italy in 1970 for their third World Cup in 12 years, football aficionados claimed it was the greatest team ever with the greatest player ever, Pele. Four years later, it was the West Germans who defeated the Dutch in Munich to seize the World Cup, led by their brilliant defenseman, Franz Beckenbauer.

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How to Use Service to Charge Higher Prices and Grow Market Share in a Price Sensitive Market

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Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com Indian telecommunications is one of the most commoditized, competitive, and chaotic markets in the world. Hundreds […]

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5 Stealth Ways to Make Air Travel More Fun

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Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com This article was published by Chester Elton on LinkedIn. I have flown millions of miles on […]

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Service Creativity in a Coffee Cup

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The customer service superstars at LUX* Cafe in Maldives have done it again! Check out these amazing cappuccino foam creations.

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