7 Top Trends from 2018 Smarter Services Symposium
By Ron Kaufman
Service Council’s 2018 Smarter Services Symposium was held in Chicago with 250 delegates representing 100+ service organizations all gathering under the theme: “Service is Humanity”. Topics included disruptive technology, uberization of the workforce, data analytics, […]
Read More Join Ron Kaufman at Dreamforce 2018 in San Francisco
By Ron Kaufman
Dreamforce is an annual user conference hosted by Salesforce in San Francisco, bringing together thought leaders, industry pioneers and thousands of marketing professionals. Members of the Salesforce customer base attend the conference to hear keynote […]
Read More Join Ron Kaufman at Service Council’s 2018 “Smarter Services Symposium” in Chicago
By Ron Kaufman
Join me at the Service Council 2018 Smarter Services Symposium in Chicago on September 17, 18, 19, 2018. This Symposium is a gathering of the world’s leading customer service, customer experience, and customer loyalty […]
Read More Innovation and Process: What Football Teaches Us About Customer Experience
By Jeff Eilertsen
A friend of mine, the Head of a Middle School, wrote the following as part of his weekly letter to parents. He is working hard to balance change and innovation demanded by modern times with the tradition and process long revered in student education. His message also rings true for service innovation in business and government organizations:
“When Brazil defeated Italy in 1970 for their third World Cup in 12 years, football aficionados claimed it was the greatest team ever with the greatest player ever, Pele. Four years later, it was the West Germans who defeated the Dutch in Munich to seize the World Cup, led by their brilliant defenseman, Franz Beckenbauer.
Read More How to Use Service to Charge Higher Prices and Grow Market Share in a Price Sensitive Market
By Ron Kaufman
Indian telecommunications is one of the most commoditized, competitive, and chaotic markets in the world. Hundreds of stores sell identical phones and tablets. Price competition is intense. Customers are spoiled for choice. In this challenging […]
Read More 5 Stealth Ways to Make Air Travel More Fun
By Ron Kaufman
This article was published by Chester Elton on LinkedIn. I have flown millions of miles on several airlines, which means some weeks I spend more time in the air than on the ground. While most […]
Read More Service Creativity in a Coffee Cup
By Ron Kaufman
The customer service superstars at LUX* Cafe in Maldives have done it again! Check out these amazing cappuccino foam creations.
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