Uplifting Service - Blog

"What’s In It For Me" to Give Away a Golden Ticket?


Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com Recently I received a letter from British Airways’ frequent flyer program, thanking me for my loyalty […]

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A Challenge to Recognize Great Service


Most companies and service providers are like all the people who just keep walking-living by the rule of “It’s not my problem.” But, there are some special people who step out of their way to place your needs above their own. Yet because it’s so rare and unexpected, we often don’t show them the gratitude they deserve.

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How Does Singapore Airlines Fly So High?


Profitable every year since the beginning, Singapore
Airlines (SIA) frequently wins international awards for
top customer service and in-flight quality. Here’s how they do it.

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