Uplifting Service - Blog

11 steps towards a culture for service recovery

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Leading organizations in many industries have sharpened service recovery into a potent competitive edge. They understand the power of effective recovery as a customer retaining and employee engaging technique.

To build a powerful culture of service recovery in your organization, focus on these key areas:

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One bad Apple threatens the cart!

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Problems with new products are not unexpected. Apple should act on complaints over iPhone 4 to increase customer loyalty.

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"Sorry" is a start. But Toyota needs a higher gear to achieve service recovery

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Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com Regardless of whether Toyota was slow, ignorant or delusionary to the faults in its vehicles, one […]

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