Setting Effective Service Standards: Challenge #1 of 5

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Enjoy this interview with Jeff Eilertsen who leads the Client Success team at Uplifting Service with 25 years’ experience improving service and leadership in organizations around the world.

As a consultant, keynote speaker and global master trainer, Jeff works with clients to develop people, processes and best practices to achieve a culture of Service Excellence.

Jeff offers service performance insights to address five essential service challenges every organization must successfully address. In this interview with Ron Kaufman, Jeff discusses the first challenge, Setting Effective Service Standards.

These are the links to watch Challenges 2 and 3:
Challenge 2: Shifting from Service Process to Customer Experience
Challenge 3: Building Internal Service Relationships and Employee Engagement

Categories: Service Culture
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