SWIFT in Singapore: “What is Service?”
By Ron Kaufman
Transcript of “What is Service?”, from a keynote speech by Ron Kaufman for the SWIFT Operational Forum Asia event in Singapore. We are in The Financial Services Industry. All of your organizations, your businesses, you […] Read More
Can Security Staff Enforce Your Service Excellence Brand?
By Jeff Eilertsen
Everywhere you look there are more security personnel. This is one reality we share all around the world. In airports, hotels, shopping malls, schools, corporations and public spaces, we see an increasing number of security […] Read More