Uplifting Service - Blog

Helping Make the Cultural Shift in Large Organizations

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This article was first published by MINTASIA. Written by Preeti Dawra. Ron Kaufman on why companies whose cultures aren’t built around the eagerness to delight the customer won’t survive. A few years ago, Air Mauritius […]

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The 4-Star Turnaround: How a Struggling Island Airline Revolutionized Service—and the Lessons YOU Can Learn From Its Story

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Two years ago, this island airline struggled with a $30 million loss, mediocre service ratings, and bad morale. Thanks to a dramatic culture shift, it’s profitable again and has earned the prestigious 4-star Skytrax rating. […]

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From 2nd Class to World Class in 24 Months: How Air Mauritius Achieved the Skytrax "4 Star" Rating

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Two years ago the national airline of Mauritius was struggling with financial losses, poor customer service ratings, and low staff morale. A new CEO and dedicated top team launched a bold attempt to achieve profitability […]

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Air Mauritius’ Plan for Increased Profitability through Service Excellence

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Air Mauritius is successfully executing a 7 Step Plan for increased profitability through service excellence Ron Kaufman recognized as the world’s leading motivational speaker in the customer service field, was invited to Mauritius by the […]

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