Uplifting Service - Blog

Flying is the Business of Freedom

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Thank you for your interest! This page has been moved to RonKaufman.com. Please click the link below to read the blog. Click here Please post your comments here. Flying is the business of freedom. I’m […]

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The 4-Star Turnaround: How a Struggling Island Airline Revolutionized Service—and the Lessons YOU Can Learn From Its Story

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Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com Two years ago, this island airline struggled with a $30 million loss, mediocre service ratings, and […]

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"What’s In It For Me" to Give Away a Golden Ticket?

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Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com Recently I received a letter from British Airways’ frequent flyer program, thanking me for my loyalty […]

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Should a low-cost airline be tagged with "service"?

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A recent article in Businessweek caught my eye. Titled “Most-hated airline is also the most profitable”, the author states, “…the low-cost model rightly treats airfare as a utility. There really does not need to be a service component attached to consuming airfare.”

I believe this point of view incorrect. There IS a service component in airfare…and in every other form of service or product delivered throughout the world.

Let’s explore this together.

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5 Stealth Ways to Make Air Travel More Fun

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Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com This article was published by Chester Elton on LinkedIn. I have flown millions of miles on […]

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