Uplifting Service - Blog

How to Create Highly Effective Service Standards

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Thank you for your interest! This page has been moved to RonKaufman.com. Please click the link below to read the blog. Click here Setting service standards is an approach commonly used to create consistent levels […]

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The Growing Value of Ethical Values at Salesforce

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Thank you for your interest! This page has been moved to RonKaufman.com. Please click the link below to read the blog. Click here Please post your comments here. I was recently a guest at Dreamforce, […]

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How to Engage Your Leadership Team for a Successful Service Culture Transformation

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Many senior leaders assume that service performance improvement only requires a front-line training initiative. This is a fundamental mistake. A strong and successful service culture demands the power of a senior leadership team that is […]

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Use Technology to Enhance Customer Experience

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Smart service providers are using technology to delight customers, become more efficient when serving customers, and recover customer loyalty when things do go wrong. Here are three ways you can use technology to enhance your […]

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The Uplifting Service Active Learning Toolbox

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Why are some training programs so dull, and others so full of active participation? What makes one trainer plod along, while another brings energy and effectiveness to each session? Using The Uplifting Service Active Learning […]

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What Action Should I Take to Create More Value?

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 Service is taking action to create value for someone else. So which action should you take? You can take action in person, face to face, where you work, or where your customer works or […]

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Why Business Leaders Must Attend Service Training

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Thank you for your interest! This page has been moved to RonKaufman.com. Please click the link below to read the blog. Click here The most common question we hear when launching service excellence training programs […]

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Customer Service Skills List for a Service Excellence Workforce

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Thank you for your interest! This page has been moved to RonKaufman.com. Please click the link below to read the blog. Click here There’s no doubt about it that the working world has shifted. For […]

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In the World of Big Data, Old School Customer Service Never Goes Out of Date

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Today we use sophisticated technologies to learn a great deal about our customers. We track what they like, what they spend, what they search for, where they go, and how often they return. Yet despite all this new “big data” and the insights it can deliver, customers all over the world still appreciate “Old School Customer Service”.

These four “Old School Customer Service” techniques are time-tested, and they work as well today as they have for generations.

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Building Your Service Culture

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The CEM Telecoms Conference speaks with Jeff Eilertsen, Uplifting Service VP Client Success, to learn how companies can optimize service efficiency while also improving customer experience. Learn how you can achieve these goals simultaneously in […]

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