Uplifting Service - Blog

How to Create Highly Effective Service Standards

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Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com Setting service standards is an approach commonly used to create consistent levels of service performance and […]

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The Growing Value of Ethical Values at Salesforce

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Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com Please post your comments here. I was recently a guest at Dreamforce, the annual gathering of […]

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How to Engage Your Leadership Team for a Successful Service Culture Transformation

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Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com Many senior leaders assume that service performance improvement only requires a front-line training initiative. This is […]

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Use Technology to Enhance Customer Experience

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Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com Smart service providers are using technology to delight customers, become more efficient when serving customers, and […]

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The Uplifting Service Active Learning Toolbox

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Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com > Why are some training programs so dull, and others so full of active participation? What […]

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What Action Should I Take to Create More Value?

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Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com Service is taking action to create value for someone else. So which action should you take? […]

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Why Business Leaders Must Attend Service Training

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Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com The most common question we hear when launching service excellence training programs inside large organizations is: […]

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Customer Service Skills List for a Service Excellence Workforce

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Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com There’s no doubt about it that the working world has shifted. For better or for worse, […]

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In the World of Big Data, Old School Customer Service Never Goes Out of Date

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Today we use sophisticated technologies to learn a great deal about our customers. We track what they like, what they spend, what they search for, where they go, and how often they return. Yet despite all this new “big data” and the insights it can deliver, customers all over the world still appreciate “Old School Customer Service”.

These four “Old School Customer Service” techniques are time-tested, and they work as well today as they have for generations.

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Building Your Service Culture

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Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com The CEM Telecoms Conference speaks with Jeff Eilertsen, Uplifting Service VP Client Success, to learn how […]

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