Uplifting Service - Blog

Setting service standards is an approach commonly used to create consistent levels of service performance and enhance customer experience.  Yet this practice is often disappointing, and at times even counter-productive. Why? Performance and process standards […]

Please post your comments here. I was recently a guest at Dreamforce, the annual gathering of Salesforce customers, partners, and employees in San Francisco. It’s what they call their “Ohana”, a Hawaiian term for extended […]

Many senior leaders assume that service performance improvement only requires a front-line training initiative. This is a fundamental mistake. A strong and successful service culture demands the power of a senior leadership team that is […]

Smart service providers are using technology to delight customers, become more efficient when serving customers, and recover customer loyalty when things do go wrong. Here are three ways you can use technology to enhance your […]

Why are some training programs so dull, and others so full of active participation? What makes one trainer plod along, while another brings energy and effectiveness to each session? Using The Uplifting Service Active Learning […]

 Service is taking action to create value for someone else. So which action should you take? You can take action in person, face to face, where you work, or where your customer works or […]

The most common question we hear when launching service excellence training programs inside large organizations is: “Do leaders really need to attend these workshops?” This raises a different and more important question for senior leaders: […]

There’s no doubt about it that the working world has shifted. For better or for worse, every person in the workforce must now continuously add value, not only to the work they are doing but […]

Today we use sophisticated technologies to learn a great deal about our customers. We track what they like, what they spend, what they search for, where they go, and how often they return. Yet despite all this new “big data” and the insights it can deliver, customers all over the world still appreciate “Old School Customer Service”.

These four “Old School Customer Service” techniques are time-tested, and they work as well today as they have for generations.

The CEM Telecoms Conference speaks with Jeff Eilertsen, Uplifting Service VP Client Success, to learn how companies can optimize service efficiency while also improving customer experience. Learn how you can achieve these goals simultaneously in […]