Uplifting Service - Blog

How to Build Culture of Service Excellence During Mergers and Acquisitions


We do a lot of work with dynamic fast growing company. I recently heard the CEO express concern about the company culture in an environment non-organic growth. That means mergers and acquisitions, bringing together people […]

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Transforming Service in the Telecom Industry: Why It’s Needed and How to Make It Happen


Telecommunications companies used to be cash cows: massive, often government-linked monopolies that provided essential connectivity services and reliably churned out cash. But this world is rapidly changing, if not already gone.

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LUX* Resorts & Hotels: The “Serving To Win” Webinar


In early 2011, LUX* Resorts & Hotels (formerly known as Naiade Resorts) was in trouble – accumulating heavy losses, high expenditures and costs, unable to meet commitments. Three years later LUX* has rebounded with a […]

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