Uplifting Service - Blog

Ron Kaufman ranked #1 Customer Service Global Guru 2020

Thank you for your interest! This page has been moved to RonKaufman.com. Please click the link below to read the blog. Click here We are honored and pleased to share our founder, Ron Kaufman, has […]

Service Leadership Workshop with Ron Kaufman and Marshall Goldsmith

By Ron Kaufman

Hello, if you’re watching this video, you probably know me. I’m Ron Kaufman, author, and founder of Uplifting Service. But do you know this man? This gentleman with the distinguished white beard. Well, I won’t […]

How to Create Highly Effective Service Standards

By Jeff Eilertsen

Thank you for your interest! This page has been moved to RonKaufman.com. Please click the link below to read the blog. Click here Setting service standards is an approach commonly used to create consistent levels […]

Aligning Leadership and Service Performance: Challenge #5 of 5

By Ron Kaufman

Thank you for your interest! This page has been moved to RonKaufman.com. Please click the link below to read the blog. Click here Jeff Eilertsen offers service performance insights to address five essential service challenges […]

Turning Customer Complaints to Customer Loyalty: Challenge #4 of 5

By Ron Kaufman

Shifting from Service Process to Customer Experience: Challenge #2 of 5

By Ron Kaufman

An Uplifting Story: The “Luggage Boy” and his Zipper Dance

By Linda Tan-Spicer

Thank you for your interest! This page has been moved to RonKaufman.com. Please click the link below to read the blog. Click here The SM Store in the Philippines is an exemplary example of the […]

Use Technology to Enhance Customer Experience

By Ron Kaufman

Smart service providers are using technology to delight customers, become more efficient when serving customers, and recover customer loyalty when things do go wrong. Here are three ways you can use technology to enhance your […]

The Six Disruptors of Customer Experience

By Ron Kaufman

Thank you for your interest! This page has been moved to RonKaufman.com. Please click the link below to read the blog. Click here Uplifting Service is a global education and consulting company. We help leaders […]

What Action Should I Take to Create More Value?

By Ron Kaufman

Service is taking action to create value for someone else. So which action should you take? You can take action in person, face to face, where you work, or where your customer works or […]

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