Turning Customer Complaints to Customer Loyalty: Challenge #4 of 5
By Ron Kaufman
Jeff Eilertsen offers service performance insights to address five essential service challenges every organization must successfully address. In this interview with Ron Kaufman, Jeff discusses the fourth challenge, Turning Customer Complaints to Customer Loyalty. Transcript […]
Read More Use Technology to Enhance Customer Experience
By Ron Kaufman
Smart service providers are using technology to delight customers, become more efficient when serving customers, and recover customer loyalty when things do go wrong. Here are three ways you can use technology to enhance your […]
Read More Interview with CEO of Fiji Airways and Ron Kaufman, Chairman of Uplifting Service
By Ron Kaufman
Enjoy this engaging and revealing interview with FIJI Airways CEO Andre Viljoen and Ron Kaufman, founder of the global education and consulting company, Uplifting Service (formerly Uplifting Service). Follow me on LinkedIn and Subscribe to my YouTube […]
Read More Introduction to The Implementation Roadmap and Service Culture Indicator
By Ron Kaufman
The Service Culture Implementation Roadmap is a proven methodology to quickly upgrade service performance and build a service culture that grows stronger over time. Each of the five key elements in this approach is adapted […]
Read More Introduction to The 12 Building Blocks of Service Culture
By Ron Kaufman
The 12 Building Blocks of Service Culture shape the environment, experience, and enthusiasm of your team. Working with Uplifting Service, we help you assess your current activities, select areas for improvement, and develop a plan […]
Read More Introduction to the Ten UP Service Excellence Principles
By Ron Kaufman
Uplifting Service provides your team with the service excellence principles and workshops you need to continuously improve internal and external service performance. This suite of powerful service improvement tools are easily customized to achieve your […]
Read More Are you building powerful partnerships where you work?
By Ron Kaufman
Each time you explore, agree, deliver and assure, the possibility for trust grows between you and the other party. In fact, this may be the only way human beings can build trust with one another.
1. EXPLORE: Find out what is important to the other person.
2. AGREE: Make a promise to do something on their behalf.
3. DELIVER: Do what you promised.
4. ASSURE: Check and make sure they are satisfied.
Are you building powerful partnerships where you work?
Read More Can Customer Service Be Improved By Closing Your Doors?
By Jeff Eilertsen
Sometimes being closed is the best service of all. Around the world, businesses are choosing to stay open longer hours and more days. This includes retailers, banks, brokerages, call centers and service centers. Major holidays, […]
Read More The Most Popular Blog Posts of the Year (so far…)
By Surbhi Dedhia
Here are the Six Most Popular Service Blog Posts of the year (so far). Each provides content and context with tools and tips you can apply right away. Take these now and share them with the leaders in your organization.
Read More What’s behind Ron Kaufman’s most popular keynote speeches?
By Ron Kaufman
In these short videos, Ron Kaufman explains the rationale, insights, and big ideas behind his three most popular keynote speeches: The Service Keynote, The Leadership Keynote, and The Culture Keynote.
You can enjoy a sampling of all three keynotes this five-minute compilation. Enjoy!
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