Uplifting Service - Blog

Ron Kaufman ranked #1 Customer Service Global Guru 2020

By

We are honored and pleased to share our founder, Ron Kaufman, has been awarded the #1 ranking Customer Service Global Guru in 2020, 2019, and 2018. At Uplifting Service, we believe everyone can step UP and TAKE ACTION […]

Read More

“Different People Value Different Things” Ron Kaufman on The Four Categories of Value

By

Transcript of “Different People Value Different Things”, from a keynote speech by Ron Kaufman for the SWIFT Operational Forum Asia event in Singapore. ~ ~ ~ ~ ~ The action steps you design and take […]

Read More

“How Good or Bad is the Service You Provide” by Ron Kaufman

By

Transcript of “How Good or Bad is the Service You Provide”, from a keynote speech by Ron Kaufman for the SWIFT Operational Forum Asia event in Singapore. ~ ~ ~ ~ ~ How good or […]

Read More

“What is Excellence?” Ron Kaufman on Excellence as Momentum, not a Position

By

Transcript of What is Excellence?”, from a keynote speech by Ron Kaufman for the SWIFT Operational Forum Asia event in Singapore. ~ ~ ~ ~ ~ Now, some of you are saying, “Excellence has to […]

Read More

Aligning Leadership and Service Performance: Challenge #5 of 5

By

Jeff Eilertsen offers service performance insights to address five essential service challenges every organization must successfully address. In this interview with Ron Kaufman, Jeff discusses the fifth challenge, Aligning Leadership and Service Performance. Transcript ~ […]

Read More

Turning Customer Complaints to Customer Loyalty: Challenge #4 of 5

By

Jeff Eilertsen offers service performance insights to address five essential service challenges every organization must successfully address. In this interview with Ron Kaufman, Jeff discusses the fourth challenge, Turning Customer Complaints to Customer Loyalty. Transcript […]

Read More

SWIFT in Singapore: “What is Service?”

By

Transcript of “What is Service?”, from a keynote speech by Ron Kaufman for the SWIFT Operational Forum Asia event in Singapore. We are in The Financial Services Industry. All of your organizations, your businesses, you […]

Read More

Shifting from Service Process to Customer Experience: Challenge #2 of 5

By

Jeff Eilertsen offers service performance insights to address five essential service challenges every organization must successfully address. In this interview with Ron Kaufman, Jeff discusses the second challenge, Shifting from Service Process to Customer Experience. […]

Read More

Ron Kaufman Named #1 Global Guru in Customer Service for 2019

By

We are honored and pleased to share that our founder, Ron Kaufman, has been awarded the #1 ranking for the Global Guru in Customer Service category for 2019. At Uplifting Service we believe that all of […]

Read More

Flying is the Business of Freedom

By

Please post your comments here. Flying is the business of freedom. I’m in Geneva today, speaking with 200+ global team members in the IATA Management Meeting. We are focusing on improving service worldwide with airlines, […]

Read More

Contact Us

Thank You For Sharing This Page



Share By Email To:

Your Message:

CAPTCHA Image Change image

Enter the CAPTCHA code.

Share with more people?