Uplifting Service - Blog

Ron Kaufman ranked #1 Customer Service Global Guru 2020

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Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com We are honored and pleased to share our founder, Ron Kaufman, has been awarded the #1 ranking Customer […]

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Service Leadership Workshop with Ron Kaufman and Marshall Goldsmith

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Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com Hello, if you’re watching this video, you probably know me. I’m Ron Kaufman, author, and founder […]

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Aligning Leadership and Service Performance: Challenge #5 of 5

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Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com Jeff Eilertsen offers service performance insights to address five essential service challenges every organization must successfully […]

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An Uplifting Story: The “Luggage Boy” and his Zipper Dance

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Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com The SM Store in the Philippines is an exemplary example of the power of building a […]

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Measures of Success in Service Culture Transformation

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Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com How do you know if your service improvement efforts are really working? How can you be […]

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Why Business Leaders Must Attend Service Training

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Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com The most common question we hear when launching service excellence training programs inside large organizations is: […]

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Customer Service Skills List for a Service Excellence Workforce

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Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com There’s no doubt about it that the working world has shifted. For better or for worse, […]

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Redefining Service for the New World of Work

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  The nature of work keeps changing. And it’s determining who wins and who loses. Mass production defined work in the 20th century. Jobs became a well-defined set of tasks organized into a scalable working […]

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In the World of Big Data, Old School Customer Service Never Goes Out of Date

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Today we use sophisticated technologies to learn a great deal about our customers. We track what they like, what they spend, what they search for, where they go, and how often they return. Yet despite all this new “big data” and the insights it can deliver, customers all over the world still appreciate “Old School Customer Service”.

These four “Old School Customer Service” techniques are time-tested, and they work as well today as they have for generations.

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Building Your Service Culture

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Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com The CEM Telecoms Conference speaks with Jeff Eilertsen, Uplifting Service VP Client Success, to learn how […]

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