Uplifting Service - Blog

Ron Kaufman Named #1 Global Guru in Customer Service

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Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com We are honored and pleased to share that our founder, Ron Kaufman, has been awarded Global […]

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Is the customer always right?

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Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com Is the customer always right? Sometimes customers make mistakes, they get confused, they exaggerate, or even […]

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4 Reasons Why Perception (vs. Process) Delivers Service Excellence

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Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com In a previous article, we explored the difference between Perception Points vs. Process Points in Service […]

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Top 5 Provocative Posts from 2015

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Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com Enjoy this selection of “Top 5” thought provoking posts. Read, reflect, write a comment, and share […]

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There is a Sense in India that Talent is Replaceable, and So Are Customers

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Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com This interview with Ron Kaufman was written by Preeti Dawra and published MintAsia. Do cultures differ […]

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What’s behind Ron Kaufman’s most popular keynote speeches?

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In these short videos, Ron Kaufman explains the rationale, insights, and big ideas behind his three most popular keynote speeches: The Service Keynote, The Leadership Keynote, and The Culture Keynote.

You can enjoy a sampling of all three keynotes this five-minute compilation. Enjoy!

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Google and Motorola – A Customer Service Divorce?

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Google has a pretty good reputation for customer service. The world’s largest search engine gives people the results that they need. Their Google Docs suite is free and is a decent replacement for more expensive office suite offerings. Gmail allows millions to operate free e-mail accounts with relatively little spam making its way past Google’s complex filters. Google is a technology company that knows what people want.

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A Personal Path to Service

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For the past 40 years I have been on a mission to improve the world. The vision that motivates and sustains me is a world in which everyone is educated and inspired to excel in service to others.

In support of this mission, I have flown more than ten million miles, visited three hundred cities, and worked with businesses in every industry from high fashion to high technology, government agencies, schools, associations, and voluntary service organizations. I help people become better service providers, and help organizations build uplifting and self-sustaining service cultures.

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Is Your Company Naughty or Nice? Get Customer Service Tips for this Holiday Season – Part Two

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To Get Stuck on the Naughty List:

Specialize in the run-around. Doing business with a company should be a choice, not a chore. But unfortunately, many companies make receiving service very difficult for their customers.

Companies on the naughty list aren’t streamlined. Customers have to give the same information to one person after another as they’re passed from department to department seeking help. Departments are so siloed that customers can feel like they aren’t even talking to people who work at the same company.

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Airport Avatar Enters Brave New World of Customer Service

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Travelers coming through the New York City area’s three airports—La Guardia, JFK, and Newark—might soon feel the need to double check that they aren’t walking through the set of a science fiction movie. That’s because the airports are introducing some high-tech help in the form of “Ava”—a life-sized, computer-generated female avatar. She’ll provide answers to airport patrons’ common questions. Ava the Avatar offers a fun, exciting way to improve customer service for weary travelers.

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