Uplifting Service - Blog

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com Jeff Eilertsen offers service performance insights to address five essential service challenges every organization must successfully […]

The immediate assumption when we talk about “improving customer service” is that we refer to the activities of customer-facing team members who directly “serve” our external customers, clients, buyers, suppliers, guests, users, attendees, diners, students, patients, etc.

And in fairness, most service education is indeed intended for those who “face” customers – improving the quality of service for those who pay for our services.

But seeing service improvement as mostly a frontline, customer-facing issue will not foster the development of an uplifting service culture where all employees embrace the goal of constantly adding value for others.

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com Please post your comments here. I was recently a guest at Dreamforce, the annual gathering of […]

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com Many senior leaders assume that service performance improvement only requires a front-line training initiative. This is […]

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com Uplifting Service is a global education and consulting company. We help leaders and companies all over […]

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com The most common question we hear when launching service excellence training programs inside large organizations is: […]

Businesses and communities for years have developed countless theories and ‘best practices’ to either Get Employees Who Care (Service Recruitment – Building Block #3) or to Get Employees To Care (Rewards and Recognition – Building Block #5)

Increasingly, compensations and appraisals are now being tied to % improvements in service indexes.

Here’s the problem:

Employees don’t live in the world of index improvements. Many may not even understand it.

Service education leads to creative thinking and practical action. This action produces new and greater service value. What happens in effective service education?

1. A new understanding of service value
2. Colleagues learn and apply a common service language
3. Personal behavior models beliefs
4. Taking new and valuable actions

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com The CEM Telecoms Conference speaks with Jeff Eilertsen, Uplifting Service VP Client Success, to learn how […]

Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com Sometimes being closed is the best service of all. Around the world, businesses are choosing to […]