Uplifting Service - Blog

Oracle CX Factor includes Ron Kaufman’s Questions for Senior Leaders at IBX and Clorox


Independence Blue Cross shapes Healthcare for the Future How does Independence Blue Cross shape customer experience? By exceeding consumer expectations says Brian Lobley, President of Commercial and Consumer Markets at IBX. Listen for Brian’s reply […]

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Revolutionizing Service Culture in the Healthcare Industry


Why a Paradigm Shift is Needed and How to Get One Started What’s happening in the industry? In recent years the healthcare industry has undergone – and continues to undergo—massive changes. Treatment options have grown […]

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