Can Customer Service Be Improved By Closing Your Doors?
By Jeff Eilertsen
Sometimes being closed is the best service of all. Around the world, businesses are choosing to stay open longer hours and more days. This includes retailers, banks, brokerages, call centers and service centers. Major holidays, […]
‘Tis the Season to be Giving
By Jocelyn Low
The end of the calendar is a season for celebration and giving of gifts across cultures and religions. Whether we celebrate the season socially, commercially, or spiritually, we understand this is a special time to […]