Uplifting Service - Blog

Creating a Customer Focused Culture

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This article first appeared in Contact Center Pipeline, written by Susan Nash. Does your culture support the behaviors to deliver great service? There has been a lot of buzz lately about culture in the industry […]

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Service Culture Assessment: “Do You Have an Uplifting Service Culture?”

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Download Service Culture Assessment with 31 Insightful Questions Do you want to: 1. Dramatically improve service performance to customers and between colleagues? 2. Differentiate from your competition based on the quality of your service? 3. […]

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Launch from the Top Down and from the Bottom Up

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When you build an uplifting service culture in a large organization, senior leaders must initiate the process. But ultimately all levels of leadership must embrace the project from the executives in the board room to […]

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