Uplifting Service - Blog

Use Technology to Enhance Customer Experience

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Thank you for your interest! This page has been moved to RonKaufman.com. Please click the link below to read the blog. Click here Smart service providers are using technology to delight customers, become more efficient […]

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How Emotional Judo Can Help You Take Control of Every Conflict

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Thank you for your interest! This page has been moved to RonKaufman.com. Please click the link below to read the blog. Click here This article was first posted by INC. Written by Minda Zetlin, co-author […]

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There is a Proven Path to Service Excellence

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Thank you for your interest! This page has been moved to RonKaufman.com. Please click the link below to read the blog. Click here Yes, there is a proven path to Service Excellence. But following that […]

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Why Building a Strong Service Culture Answers CEO Top Challenges

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Each year The Conference Board publishes survey results of the Top CEO Challenges for global organizations. In 2014 the top four challenges are:

1. Human Capital
2. Customer Relationships
3. Innovation
4. Operational Excellence

The Conference Board says business leaders are seeking to drive growth by “focusing on people, performance, reconnecting with customers, and reshaping the culture of work. They see a renewed commitment to customers, innovation, and the corporate brand.”

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Launch from the Top Down and from the Bottom Up

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Thank you for your interest! This page has been moved to RonKaufman.com. Please click the link below to read the blog. Click here When you build an uplifting service culture in a large organization, senior […]

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Involve Your Internal Service Providers from the Very Beginning

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Thank you for your interest! This page has been moved to RonKaufman.com. Please click the link below to read the blog. Click here Where is the right place to start a service improvement program inside […]

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