Uplifting Service - Blog

Uplifting Customer Service: A Job from the Inside Out

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The immediate assumption when we talk about “improving customer service” is that we refer to the activities of customer-facing team members who directly “serve” our external customers, clients, buyers, suppliers, guests, users, attendees, diners, students, patients, etc.

And in fairness, most service education is indeed intended for those who “face” customers – improving the quality of service for those who pay for our services.

But seeing service improvement as mostly a frontline, customer-facing issue will not foster the development of an uplifting service culture where all employees embrace the goal of constantly adding value for others.

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The Growing Value of Ethical Values at Salesforce

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Please post your comments here. I was recently a guest at Dreamforce, the annual gathering of Salesforce customers, partners, and employees in San Francisco. It’s what they call their “Ohana”, a Hawaiian term for extended […]

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How to Engage Your Leadership Team for a Successful Service Culture Transformation

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Many senior leaders assume that service performance improvement only requires a front-line training initiative. This is a fundamental mistake. A strong and successful service culture demands the power of a senior leadership team that is […]

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The Service Culture Steering Committee Setup Checklist

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At Uplifting Service, we help clients plan, implement, and sustain the momentum of a service culture building program. This includes a comprehensive checklist of strategic activities, including Implementation Roadmap design, Steering Committee support, Building Block […]

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Why Business Leaders Must Attend Service Training

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The most common question we hear when launching service excellence training programs inside large organizations is: “Do leaders really need to attend these workshops?” This raises a different and more important question for senior leaders: […]

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Customer Service Skills List for a Service Excellence Workforce

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There’s no doubt about it that the working world has shifted. For better or for worse, every person in the workforce must now continuously add value, not only to the work they are doing but […]

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Your employees don’t care about service targets. And here’s why!

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Businesses and communities for years have developed countless theories and ‘best practices’ to either Get Employees Who Care (Service Recruitment – Building Block #3) or to Get Employees To Care (Rewards and Recognition – Building Block #5)

Increasingly, compensations and appraisals are now being tied to % improvements in service indexes.

Here’s the problem:

Employees don’t live in the world of index improvements. Many may not even understand it.

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Building Your Service Culture

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The CEM Telecoms Conference speaks with Jeff Eilertsen, Uplifting Service VP Client Success, to learn how companies can optimize service efficiency while also improving customer experience. Learn how you can achieve these goals simultaneously in […]

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Five Problems to Overcome When Building a Superior Service Culture

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Watch Ron Kaufman speak about overcoming these five roadblocks (5 minutes) Leaders often make mistakes when building a service culture throughout an organization. It’s not an easy task. To develop a culture that demonstrates true […]

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Three Course Leader Challenges (and How to Overcome Them)

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Are you a passionate but frustrated Course Leader? Here’s how to overcome it!

I recently asked a group of experienced UYS Course Leaders two questions:

1. “What is your biggest frustration as a Course Leader in your organization?”, and
2. “What are you going to do about it?”

Each person who answered this question had already facilitated more than 10 workshops for their colleagues.
Here are two of the stated frustrations, and constructive recommendations:

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