Uplifting Service - Blog

We are honored and pleased to share that our founder, Ron Kaufman, has been awarded the #1 ranking for the Global Guru in Customer Service category for 2019. At Uplifting Service we believe that all of […]

Building a Service Culture, an interview with Ron Kaufman This interview was first posted  by our friends at the keynote speaker agency www.Speaking.com Far from being a slave, the service provider is the most valuable person […]

 Original Grosum Interview Transcript: We grabbed the chance to catch up with Ron Kaufman, world’s leading educator and motivator, author of the book, Uplifting Service, and fourteen other books on service, business, and inspiration, […]

We are honored and pleased to share that our founder, Ron Kaufman, has been awarded Global Guru #1 ranking in the Customer Service category for 2018. At Uplifting Service we believe that all of us […]

Is the customer always right? Sometimes customers make mistakes, they get confused, they exaggerate, or even lie. So if they customer is wrong, what should you do? You can still make the customer “feel right” […]

Independence Blue Cross shapes Healthcare for the Future How does Independence Blue Cross shape customer experience? By exceeding consumer expectations says Brian Lobley, President of Commercial and Consumer Markets at IBX. Listen for Brian’s reply […]

Catch the highlights of Ron Kaufman’s keynote speech to the annual conference of True Value Hardware Stores. Making the connection between Service, and the delivery of True Value. Watch more Ron Kaufman Keynote Speeches now.