Ron Kaufman ranked #1 Customer Service Global Guru 2020
By Mitchel Quek
We are honored and pleased to share our founder, Ron Kaufman, has been awarded the #1 ranking Customer Service Global Guru in 2020, 2019, and 2018. At Uplifting Service, we believe everyone can step UP and TAKE ACTION […]
Read More Service Leadership Workshop with Ron Kaufman and Marshall Goldsmith
By Ron Kaufman
Hello, if you’re watching this video, you probably know me. I’m Ron Kaufman, author, and founder of Uplifting Service. But do you know this man? This gentleman with the distinguished white beard. Well, I won’t […]
Read More “What is Excellence?” Ron Kaufman on Excellence as Momentum, not a Position
By Ron Kaufman
Transcript of What is Excellence?”, from a keynote speech by Ron Kaufman for the SWIFT Operational Forum Asia event in Singapore. ~ ~ ~ ~ ~ Now, some of you are saying, “Excellence has to […]
Read More Aligning Leadership and Service Performance: Challenge #5 of 5
By Ron Kaufman
Jeff Eilertsen offers service performance insights to address five essential service challenges every organization must successfully address. In this interview with Ron Kaufman, Jeff discusses the fifth challenge, Aligning Leadership and Service Performance. Transcript ~ […]
Read More Turning Customer Complaints to Customer Loyalty: Challenge #4 of 5
By Ron Kaufman
Jeff Eilertsen offers service performance insights to address five essential service challenges every organization must successfully address. In this interview with Ron Kaufman, Jeff discusses the fourth challenge, Turning Customer Complaints to Customer Loyalty. Transcript […]
Read More UP! Your Service is now “UPLIFTING SERVICE”
By Ron Kaufman
UP! Your Service – The brand that has been known and loved around the world is growing up. We are now becoming ‘Uplifting Service’. Here’s why we’re making this simple but very important change. We […]
Read More Five Best Practices for Creating Unbelievable Customer Experiences (eBook: 13 pages, free download)
By Ron Kaufman
Your customers—whether B2B, B2C, or partners within your organization—have always been your focus. You create processes to make their experience smoother. You listen to their feedback about your product or service so you can better […]
Read More Building Internal Service Relationships and Employee Engagement: Challenge #3 of 5
By Ron Kaufman
Jeff Eilertsen offers service performance insights to address five essential service challenges every organization must successfully address. In this interview with Ron Kaufman, Jeff discusses the third challenge, Building Internal Service Relationships and Employee Engagement. […]
Read More Shifting from Service Process to Customer Experience: Challenge #2 of 5
By Ron Kaufman
Jeff Eilertsen offers service performance insights to address five essential service challenges every organization must successfully address. In this interview with Ron Kaufman, Jeff discusses the second challenge, Shifting from Service Process to Customer Experience. […]
Read More Uplifting Customer Service: A Job from the Inside Out
By Jeff Eilertsen
The immediate assumption when we talk about “improving customer service” is that we refer to the activities of customer-facing team members who directly “serve” our external customers, clients, buyers, suppliers, guests, users, attendees, diners, students, patients, etc.
And in fairness, most service education is indeed intended for those who “face” customers – improving the quality of service for those who pay for our services.
But seeing service improvement as mostly a frontline, customer-facing issue will not foster the development of an uplifting service culture where all employees embrace the goal of constantly adding value for others.
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