Uplifting Service - Blog

Different people value different things (gasp!)

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Heard on the Streets with Sean Brown During 2018, I heard several service issues repeated in organizations across the United States, Canada, and Latin America. One common and concerning issue is differing service attitudes and […]

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Setting Effective Service Standards: Challenge #1 of 5

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Enjoy this interview with Jeff Eilertsen who leads the Client Success team at UP! Your Service with 25 years’ experience improving service and leadership in organizations around the world. As a consultant, keynote speaker and […]

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When should you spend more on service experience than on marketing your brand?

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When you are creating brand awareness, invest in marketing. But remember that the service promises you market must be backed up by a great service experience. Some say nothing is worse than marketing, creating demand, […]

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5 Stealth Ways to Make Air Travel More Fun

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This article was published by Chester Elton on LinkedIn. I have flown millions of miles on several airlines, which means some weeks I spend more time in the air than on the ground. While most […]

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