Uplifting Service - Blog

Setting Effective Service Standards: Challenge #1 of 5

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Enjoy this interview with Jeff Eilertsen who leads the Client Success team at Uplifting Service with 25 years’ experience improving service and leadership in organizations around the world. As a consultant, keynote speaker and global […]

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What Action Should I Take to Create More Value?

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 Service is taking action to create value for someone else. So which action should you take? You can take action in person, face to face, where you work, or where your customer works or […]

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The 10 Essential Abilities of a Service Excellence Workforce

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The world of work has changed. Every person must continuously add value, not only to the work itself, but to the experience our customers have with our work. How well we do at creating and […]

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The 4Es to Cultivating a Better Service Mindset

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We often hear leaders say, “We want our people to have a better service mindset.” What is a mindset? Here is one example. People often describe other people as either ‘glass half full’ or ‘glass […]

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Are You Hiring People with the Right Service Mindset?

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Download the Uplifting Service Guide to Interviewing for Service Excellence – with 25 Revealing Interview Questions. Hiring a new person into your organization, or choosing someone to promote in your organization, is one of the […]

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Service Attitude Builds Loyalty (Never Mind the Mosquitoes)

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Our weekend was certainly memorable, but it was not what I expected. We did stay in a bungalow right on the beach, but it was a stuffy room with bird-size mosquitoes and a bathroom that emitted a rare and unpleasant seafood smell. The food was tasty, but the service was by no means speedy. All of this might sound like a recipe for a terrible weekend, but somehow it wasn’t. The kindness and obvious effort put forth by the staff made it easier to overlook the resort’s shortcomings. We were always greeted with smiles and addressed by name. On our last night, the cook re-opened his kitchen just so we could try a special local dessert. It was so evident that everyone genuinely wanted to please us.

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