Uplifting Service - Blog

Use Technology to Enhance Customer Experience

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Smart service providers are using technology to delight customers, become more efficient when serving customers, and recover customer loyalty when things do go wrong. Here are three ways you can use technology to enhance your […]

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When should you share the possibility of bad news?

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We see this all the time. A company knows they have a problem, they can see the problem, they know the problem will affect the customer, but don’t tell the customer until the very last […]

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Turn a Complaint into an Opportunity to Increase Customer Loyalty

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When you cannot deliver the service you promised to your customer, what do you do? Let’s face it. We all have days when we disappoint customers for various reasons. It could be a team member […]

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Six Service Recovery Secrets to Help You Bounce Back Higher

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Unhappy customers are opportunities, not hassles. Instead of looking at them as something you and your employees have to “deal” with, find ways to “bounce back” into unhappy customers’ good graces. Learn how several well-known […]

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How to Turn an Airline Flight Delay into Customer Loyalty

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Each time a flight is cancelled, it’s an opportunity to irritate 300 captive customers–but it’s also a chance to turn them into understanding, passionate loyalists and recommenders.

A couple of months ago, I was on the wrong side of that equation…

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