Uplifting Service - Blog

How to Create Highly Effective Service Standards

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Setting service standards is an approach commonly used to create consistent levels of service performance and enhance customer experience.  Yet this practice is often disappointing, and at times even counter-productive. Why? Performance and process standards […]

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Setting Effective Service Standards: Challenge #1 of 5

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Enjoy this interview with Jeff Eilertsen who leads the Client Success team at Uplifting Service with 25 years’ experience improving service and leadership in organizations around the world. As a consultant, keynote speaker and global […]

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Which matters most? Consistency of Service Delivery, or Consistency of Service Experience?

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We often hear leaders say they want their companies to provide consistency in service delivery. Everyone providing the same service, the same way, with reliable people who consistently follow procedures that can be planned, tracked, […]

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Service Standards and Service Excellence….are Not the Same Thing!

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“Once we set our service standards we’ll start growing.” I overheard this comment between two business people on an airplane recently. And I wondered, is this really the best strategy for growth? Organizations often work […]

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