Uplifting Service - Blog

The Growing Value of Ethical Values at Salesforce

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Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com Please post your comments here. I was recently a guest at Dreamforce, the annual gathering of […]

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Use Technology to Enhance Customer Experience

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Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com Smart service providers are using technology to delight customers, become more efficient when serving customers, and […]

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Uplifting Service – Book Review from Technology Guru

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Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com Every once in a while someone takes the time to write an exceptional review of our […]

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Does Service Culture Matter in a Digital World?

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The focus on ‘going digital’ and ‘digital experiences for customers’ continues to increase at a rapid pace across industries. We often hear that in this age of digitization, “customer service” is becoming less and less important.

In our view, that’s because “customer service” is too often defined as the interactions between our frontline staff and customers.

We define service as “taking action to create value for someone else” – and feel that service is even more important now throughout an organization, because employees across so many levels and functions are involved in creating digital experiences.

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Nintendo, It’s Time to Listen to Your Customers

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Nintendo is one of the names in computer gaming. Whilst companies like Sega, Atari, Philips, etc. have entered and exited the console market with varying degrees of success across the last 20 years; Nintendo has held its own against all comers.

But their latest consoles aren’t having the same impact. The Wii U has lost ground to Sony and Microsoft as limited hardware fails to appeal to hardcore gamers and while grandparents were keen to get involved the first time round; it turns out they aren’t becoming addicted to the endless upgrade cycle like traditional gamers.

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