Uplifting Service - Blog

“How Good or Bad is the Service You Provide” by Ron Kaufman


Transcript of “How Good or Bad is the Service You Provide”, from a keynote speech by Ron Kaufman for the SWIFT Operational Forum Asia event in Singapore. ~ ~ ~ ~ ~ How good or […]

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An Uplifting Story: The “Luggage Boy” and his Zipper Dance


The SM Store in the Philippines is an exemplary example of the power of building a Common Service Language throughout an organization. A strong Common Service Language has the potential to uplift the spirit of […]

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Fundamental Service Principles Create a Common Service Language


Watch Ron Kaufman talk about this topic on video (3 minutes). I’ve seen many organizations invest years and spend a lot of money on service training for their employees. The intention is always the same: […]

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