Uplifting Service - Blog

Flying is the Business of Freedom

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Thank you for your interest! This page has been moved to RonKaufman.com. Please click the link below to read the blog. Click here Please post your comments here. Flying is the business of freedom. I’m […]

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How to create loyal customers and brand evangelists in the travel and hospitality industry

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Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com Our previous blog post demonstrated the power of customer voice in an unsolicited book review from […]

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Service Attitude Builds Loyalty (Never Mind the Mosquitoes)

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Our weekend was certainly memorable, but it was not what I expected. We did stay in a bungalow right on the beach, but it was a stuffy room with bird-size mosquitoes and a bathroom that emitted a rare and unpleasant seafood smell. The food was tasty, but the service was by no means speedy. All of this might sound like a recipe for a terrible weekend, but somehow it wasn’t. The kindness and obvious effort put forth by the staff made it easier to overlook the resort’s shortcomings. We were always greeted with smiles and addressed by name. On our last night, the cook re-opened his kitchen just so we could try a special local dessert. It was so evident that everyone genuinely wanted to please us.

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Should a low-cost airline be tagged with "service"?

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A recent article in Businessweek caught my eye. Titled “Most-hated airline is also the most profitable”, the author states, “…the low-cost model rightly treats airfare as a utility. There really does not need to be a service component attached to consuming airfare.”

I believe this point of view incorrect. There IS a service component in airfare…and in every other form of service or product delivered throughout the world.

Let’s explore this together.

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5 Stealth Ways to Make Air Travel More Fun

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Thank you for your interest! This page is best viewed by Clicking hereThis site is moving soon to RonKaufman.com This article was published by Chester Elton on LinkedIn. I have flown millions of miles on […]

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